Andrew Norcross

Overview

I have 12 years experience and knowledge within the web design and computer programming industries. My extensive knowledge covers Blue Chip Financial and Logistic companies which has enabled me to be flexible, adaptable and reliable. I consider myself fully capable of implementing a new system or web site from initial design, to full roll out using my own initiative, experience and resources. This in turn ensures that I deliver top class results.

Key Achievements

• Ran website designer company for 4 years
• Reduced outstanding helpdesk calls by 90%
• Implemented Y2K

2012 to 2016 - IT Support/Development, Futex

• Currently developing internal management tools using C# and MSSQL for the backend tools and ASP.NET MVC for reporting and maintenance
• Worked as part of a team to progress the requirement of the business
• Used Microsoft Team Foundation Server and Git source code management systems
• Previously developed internet and intranet systems using PHP and HTML/CSS connecting to MySql databases
• Maintained computers, servers and networks
• Installed new hardware and software

2010 to 2012 - Volunteer Computer Tutor

• Working in a community centre 2 days a week teaching computer skills
• Setting up online calendar system to arrange appointments and coordinate appointments
• Creating IT work booklets/ models
• Coordinating and implementation of one-on-one instruction in an orderly and professional manner
• Developing and maintaining relations with various clients in the local business community

2009 to Present - Actively looking for work

• Continuing to maintain and improve my programming skills in C#, C++ and Java
• Keeping up to date with new programming techniques and technologies

2005 to 2009 - Web Designer, Self Employed

• Designed, programmed and installed web pages with links to online databases and purchase systems
• Setting up and integrating forums and helpdesk systems to customer's websites
• Produced a design that will be attractive to the target user, has a logical navigation system and has all the features required
• Decided on how images and other material will be digitally optimised and presented for the web
• Wrote web pages in a combination of codes, such as HTML and XHTML, CSS, Javascript, .Net, Flash, or using code-generating programs, such as Dreamweaver and Visual Studio
• Ensured that material on the web site is accessible to all groups including those with disabilities
• Tested the site for functionality in different browsers and at different resolutions
• Fixed errors

1997 to 2005 - Analyst/Programmer, Penguin

• Promoted rapidly from Trainee programmer
• Worked on both new projects and on 2^nd line support and worked as part of the team to maintain and improve the system
• Developed, understand, improve operational and installation procedures for a wide range of requirements like communication systems, hardware, network, security and software storage
• Helped to complete Y2K testing on time
• Reduced number of outstanding helpdesk calls by 90% during my period of being first call for all helpdesk calls
• Developed reports for suggesting designs for meeting network system requirements and selecting alternative measures to develop better security technologies
• Designed, programmed and implemented a new global sales database
• Helped Penguin Australia transfer their back office systems to a new database
• Designed and suggest innovative changes in application systems
• Instrumental in designing the data structures for a new back office system
• Helped implemented Industry Returns system
• Carried out maintenance and support of all systems
• Planned how work is to be carried out to meet targets of the project or team task
• Developed on-line reporting utilities based on SQL server and ASP.

Languages and Experience

I used C#, HTML, CSS, PHP and MySQL with soma Apache when I was a self employed web designer. HTML and CSS to create the web pages, PHP to make them interactive and SQL create and utilise the back end databases. C# was used to write programs to update and maintain the databases.

During my time with Penguin I was mainly using Vista as a developing language, but I also used MSSQL, ASP and Business Objects at various times.

My skills with Pascal, Cobol and Fortran were gained at University. After leaving I moved into programming in Delphi as a logical extension of my Pascal skills. Also in my spare time I worked on C and C++.

Other Skills

• Able to use Word and Excel to a high degree of proficiency
• Can build and maintain computers
• Can construct and maintain computer networks
• Good interpersonal and telephone skills

Overview

• M255 Object-orientated programming with Java, Open University
• Degree in Computer science from Hull University 1984 -1987
• Diploma in Mathematics from Open University 2002
• Diploma in Business Systems from ISEB - 2000
• NCC Certificate in Systems Analysis and Design - 1990

History

1984 - 1987, Hull University, Cottingham Road, Hull

1982 - 1984, Ashford College, Church Road, Ashford

• 'A' levels - Maths (B), Physics (C), Further Maths (D)
• CSE - Chemistry (I)

1978 - 1982, Abbotsford School, Stanwell Road, Ashford

• 'O' levels - Maths (A), Physics (B), English (C), Biology (C), Geography (C), Geometrical Drawing(C)
• CSE - History (2), Metalwork (4)